Contact - Edge-fern

Get in Touch

Whether you have questions about our services, need assistance with an existing account, or want to report suspicious activity, we're available to help.

Email

[email protected]

We respond to all enquiries within 24 hours during business days.

Office Location

Edge-fern Security Solutions
Level 12, 580 Collins Street
Melbourne VIC 3000
Australia

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday: Closed

Fraud monitoring operates 24/7/365. Emergency fraud alerts are processed immediately at any time.

Emergency Fraud Reporting

If you're an existing client experiencing active fraud, log into your secure account portal immediately to report the incident. Our emergency response team monitors these alerts around the clock.

Melbourne central business district location

Our offices are located in Melbourne's central business district, easily accessible via public transport.

Common Questions

How quickly will I receive fraud alerts?

Our systems process transactions in real-time. Most alerts are sent within 90 seconds of a suspicious transaction attempt. For high-risk activity, you may receive alerts even before the transaction completes.

Can I protect cards from multiple banks?

Yes. Our service works with any credit or debit card from any financial institution. You can protect cards from different banks under a single Edge-fern account.

What happens if I need to cancel?

You can cancel your protection service at any time. There are no cancellation fees or penalties. Your protection continues through the end of your current billing period.

Do you share my card information?

Never. Your card details and personal information are encrypted and stored securely. We do not sell, rent, or share your data with third parties for marketing purposes.

How do I upgrade my protection plan?

Log into your account portal and select the new plan you want. The upgrade takes effect immediately, and you'll only pay the prorated difference for the remainder of your billing cycle.

We're Here to Help