Privacy Policy

Last Updated: November 3, 2026

Introduction

Edge-fern ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our financial card protection services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact details
• Payment card information (card numbers, expiration dates)
• Transaction history and spending patterns
• Account credentials and security preferences
• Communication preferences and correspondence with us

Automatically Collected Information

When you use our services, we automatically collect:

• Transaction data and purchase history
• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features accessed, time spent)
• Location data (when enabled for fraud detection purposes)

How We Use Your Information

We use collected information for the following purposes:

• Provide and maintain fraud protection services
• Monitor transactions for suspicious activity
• Send alerts about potential fraud or security threats
• Improve our detection algorithms and security measures
• Communicate with you about your account and services
• Comply with legal obligations and prevent illegal activity
• Conduct research and analysis to enhance our services

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (payment processors, cloud hosting providers, analytics services)
• Financial Institutions: With your bank or card issuer to verify transactions and report fraud
• Legal Requirements: When required by law, court order, or government investigation
• Protection of Rights: To protect the rights, property, or safety of Edge-fern, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of company assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and penetration testing
• Access controls limiting employee access to personal data
• Secure data centres with physical and digital safeguards
• Incident response procedures for potential data breaches

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction history may be retained for up to seven years for fraud investigation and legal compliance purposes. You may request deletion of your data subject to our legal retention requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Restriction: Request limitation of how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and improve our services. You can manage cookie preferences through your browser settings. See our Cookie Policy for detailed information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Edge-fern Security Solutions
Level 12, 580 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]