GDPR Compliance Statement

Last Updated: November 3, 2026

Our Commitment to Data Protection

Edge-fern is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws. This statement outlines how we comply with GDPR requirements when processing personal data of individuals in the European Economic Area.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our fraud protection services under your service agreement
• Legitimate Interests: We have legitimate interests in preventing fraud, improving our services, and maintaining security
• Legal Obligation: Processing is required to comply with legal and regulatory requirements
• Consent: Where required, we obtain your explicit consent for specific processing activities

Your Rights Under GDPR

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. We will provide this information in a commonly used electronic format.

Right to Rectification

You may request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.

Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for the purposes collected
• You withdraw consent and no other legal basis exists
• You object to processing and no overriding legitimate grounds exist
• The data has been unlawfully processed
• Deletion is required to comply with legal obligations

Note: We may retain certain data where required by law or for legitimate business purposes such as fraud prevention.

Right to Restriction of Processing

You may request restriction of processing when:

• You contest the accuracy of the personal data
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data but you require it for legal claims
• You have objected to processing pending verification of legitimate grounds

Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your residence, place of work, or place of alleged infringement.

How to Exercise Your Rights

To exercise any of these rights, please submit a request to:

Email: [email protected]
Subject: GDPR Data Subject Request

We will respond to your request within 30 days. In complex cases, we may extend this period by an additional 60 days with notification.

Data Protection Officer

For questions regarding data protection or to exercise your GDPR rights, you may contact our Data Protection Officer:

Email: [email protected]
Address: Level 12, 580 Collins Street, Melbourne VIC 3000, Australia

International Data Transfers

When transferring personal data outside the European Economic Area, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Certification under approved frameworks

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Pseudonymisation and encryption of personal data
• Measures to ensure ongoing confidentiality, integrity, availability, and resilience
• Regular testing and evaluation of security effectiveness
• Processes for restoring data availability following incidents

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware
• Notify affected individuals without undue delay if the breach poses a high risk
• Document all data breaches, including facts, effects, and remedial actions

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Service provision and account management
• Compliance with legal, regulatory, and contractual obligations
• Resolution of disputes and enforcement of agreements
• Fraud prevention and security purposes

Transaction records may be retained for up to seven years to comply with financial regulations.

Automated Decision-Making and Profiling

We use automated processing to analyse transaction patterns and detect potential fraud. This processing involves profiling based on your spending habits, location data, and transaction history. You have the right to:

• Obtain human intervention in automated decisions
• Express your point of view regarding automated decisions
• Contest decisions made solely by automated means

Children's Data

We do not knowingly process personal data of individuals under 16 years of age without parental consent. If we become aware of such processing, we will take steps to delete the information.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and via email where appropriate.

Contact Information

For questions about our GDPR compliance or to exercise your rights:

Edge-fern Security Solutions
Level 12, 580 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]